FAQ's

General Appointment/ service FAQ's 

Do I need to complete a consultation and why?

Yes! The following services require a consultation:

Microlinks, Tape-ins, K-tips, silk press, Hybrid/ traditional sew-ins & texture release.


Consultations are important because it allows us to detremine the most suiatble methods of installation and hair texture. It also provides an opportunity for you to ask as many questions as you'd like or voice any concerns.


Where are consultations conducted?

consultations are conducted via whatsapp only, we do not provide face to face consultations.


To complete a consultation, please click Appointments (new client consultations)

Do I need to drop my hair off before my appointment?

No, you do not! We provide a full service on the day from customisation to installation.


What is a texture release?
A texture release is a heat-activated treatment that uses a combination of amino acids and glyoxylic acid to temporarily loosen curly and coily hair. This treatment also adds moisture to your hair, contributing to the easy maintenance of your hair. 

How long does a texture release last?
A texture release lasts 3-5 months depending on the amount of washes.

Can I colour my hair and get a texture release?
Unfortunately, you can’t get a colour and texture release done on the same day. You would have to have to get the texture release done first and then wait 3-4 days colouring your hair.

General Hair FAQ's

What is raw hair?

Raw hair is hair that hasn't been altered chemically. The hair is left in it's natural state. Due to this, bundles are not exactly the same (single donor), colours or texture may vary. This hair can also be bleached up to 613.


How many bundles do I need?

For bundles up to 22", we recommend 2-3 bundles, depending on style or desired fullness. 

For bundles from 24" and longer, we recommend 3-4 bundles (5- extra long)